UNDERGRADUATE
The university has established formal policies and processes to handle written student complaints.
To submit a complaint form concerning an academic process:
- Choose the Academic complaint form.
- Open the document, fill it out, and save it on your computer.
- Email the form to Dr. Lee Vardaman at lvardaman@faulkner.edu
Information on the processes for filing an appeal related to the accuracy of the educational record and appeal of loss of financial aid due to lack of satisfactory academic progress may be found in Academic Catalog.
Information related to appeal of disciplinary decisions, harassment, discrimination, residence hall assignments, the residence hall living/learning experience and parking citations may be found in the Student Handbook.
To submit a complaint form concerning a non- academic process:
- Refer to this Non-Academic complaint form link.
- Complete this Google Form with all details; you will receive a copy of your form responses (please save this email).
- Form will go to appropriate personnel and you will be contacted acknowledging receipt and process to be followed.
- For additional information contact Candace Cain at ccain@faulkner.edu.
Written complaints that fall in one of the above areas but which are received by the President’s office, the office of the Vice President for Academic Affairs or the office of the Vice President for Student Services are forwarded to the appropriate university office for investigation and resolution.
Online Students
For online students, once the complaint has been through the institution’s standard procedure for resolution,the student can take the complaint to the responsible state agency in his or her home state, provided the resolution is not satisfactory. Only students outside Faulkner’s home state, Alabama, may use this procedure. Please note- grade appeals and conduct complaints are expressly excluded by SARA. For more information on this, please visit NC-SARA’s Student Complaints Process page
Policy for Student Appeals
The Financial Aid Office routinely makes decisions concerning a student’s eligibility to initially receive or continue to receive student financial aid. You may appeal in writing all decisions that impact your eligibility to receive student financial aid. The appeal decision is made by the Director of Financial Aid.
Appeal Procedures
The following procedures have been developed in an effort to expedite the appeals process and to reach consistent decisions.
- You appeal in writing, requesting that special consideration be given to a specific situation.
- The Director of Financial Aid uses all sources available to make a decision on the request.
- He approves or denies the appeal and notifies you.
- If the appeal is approved, you are notified as to the specific restrictions of the approval.
- His decision is the final decision of the Financial Aid Office.
Commonly requested exceptions to the policy
Satisfactory Academic Progress
You must submit a detailed letter explaining the causes beyond your control that brought about the current situation. The letter should include any documentation that would support the appeal (i.e. hospital records, etc.).
Exceeding the Maximum Time Frame
You must submit a detailed letter explaining why you have exceeded the maximum time frame, including valid reasons for an extension (e.g. transfer hours, change of major, etc.). The letter must include a specific list of the courses you are required to take in order to complete your degree.
Adjustment to Income/Professional Judgment
The Financial Aid Office will consider adjusting your (or your parent’s) income figures to reflect a change in employment if the change was involuntary, permanent, and resulted in substantial loss of income. You must submit a letter explaining the change in income. The letter must include valid reasons why the Financial Aid Office should consider an adjustment. You must also submit substantial third-party documentation of income change (e.g. separation from employment notice). Additionally, you must submit a statement of projected income to include sources of income and any other supporting documents such as check stubs or letters from employers. Additional information regarding the above exceptions is available from the Financial Aid Office.
Contact
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